Friday, December 21, 2007
A momentous occasion
Hi there,
April 30th, 2008.
I greatly dislike your company. The quality of your service is subpar at best, and your website is an exemplar of the sort of functionality that a 12-year-old with FrontPage 97 could provide if you bought him off with a crisp twenty dollar bill.
I cannot wait until the day that I am free from your company’s shackles -- that day will be April 30th. It will be a joyous day, marked with tales around the now-silent TV, amid the unblinking glow of the LEDs of a router that is no longer connected to the intarwebs. There will be champagne for the adults and fizzy ginger ale for the kids. In fact, my fiancee and I are contemplating changing our anniversary to April 30th to forever remember the most special day in our lives. It's either that or get married on that day -- as math majors, the symmetry of us joining together while simultaneously dissolving our union with you has a certain aesthetic to the two of us. Whatever we choose, the champagne is chilling and the fireworks are waiting (in a cold, dry storage area - your concerns for our safety are noble, but we’ll live to see the day we sever our ties with Rogers if it kills us).
That said, I want to pay you hundreds of dollars!
Sorry... did that seem like I wasted a lot of time just so I could pay you money? Yup, that’s about how I feel every month when I try to pay you.
Anyway, I would love to pay you, but I can't! Apparently, since signing up for a Rogers Home Phone account, I am unable to view/pay bills for my Rogers services until I link my Rogers Wireless account on to my One Bill.
I don't get it - I don't have a Rogers Wireless account. Oh, I see. The Home Phone, which is not a wireless phone in any sense of the word, is a Wireless account. Duh. So I click on Combine Your Bills. Uh oh - 500 Internal Server Error. Let’s try that again. Hey it worked! In fact, it worked really well: "The Wireless and Cable accounts you have registered to this User ID are already subscribed to Rogers One Bill."
Oh, I see. I have to register my Wireless account with my One Bill. It’s part of the One Bill, just not registered with the One Bill. Duh.
I phoned your customer support number to get the information needed to register my account. That was fun. "Home phone." "Billing." "Home phone." "Human." "Billing." "Home phone." Clearly, the 12 year-old felt $20 was too much payment for the website, so he chipped in on the classy speech-recognition part of your telephone system.
The one redeeming point of this could have been your customer service rep: she was almost able to answer my question: "what’s my account number?" Sadly, we got sidetracked with updating my contact information - do I have an email address? Do I have a phone number?
Yes, Cathy, I do have a phone number. Now that I’ve paid my bill, I’ll have a phone number for another 131 days.
Colin
April 30th, 2008.
I greatly dislike your company. The quality of your service is subpar at best, and your website is an exemplar of the sort of functionality that a 12-year-old with FrontPage 97 could provide if you bought him off with a crisp twenty dollar bill.
I cannot wait until the day that I am free from your company’s shackles -- that day will be April 30th. It will be a joyous day, marked with tales around the now-silent TV, amid the unblinking glow of the LEDs of a router that is no longer connected to the intarwebs. There will be champagne for the adults and fizzy ginger ale for the kids. In fact, my fiancee and I are contemplating changing our anniversary to April 30th to forever remember the most special day in our lives. It's either that or get married on that day -- as math majors, the symmetry of us joining together while simultaneously dissolving our union with you has a certain aesthetic to the two of us. Whatever we choose, the champagne is chilling and the fireworks are waiting (in a cold, dry storage area - your concerns for our safety are noble, but we’ll live to see the day we sever our ties with Rogers if it kills us).
That said, I want to pay you hundreds of dollars!
Sorry... did that seem like I wasted a lot of time just so I could pay you money? Yup, that’s about how I feel every month when I try to pay you.
Anyway, I would love to pay you, but I can't! Apparently, since signing up for a Rogers Home Phone account, I am unable to view/pay bills for my Rogers services until I link my Rogers Wireless account on to my One Bill.
I don't get it - I don't have a Rogers Wireless account. Oh, I see. The Home Phone, which is not a wireless phone in any sense of the word, is a Wireless account. Duh. So I click on Combine Your Bills. Uh oh - 500 Internal Server Error. Let’s try that again. Hey it worked! In fact, it worked really well: "The Wireless and Cable accounts you have registered to this User ID are already subscribed to Rogers One Bill."
Oh, I see. I have to register my Wireless account with my One Bill. It’s part of the One Bill, just not registered with the One Bill. Duh.
I phoned your customer support number to get the information needed to register my account. That was fun. "Home phone." "Billing." "Home phone." "Human." "Billing." "Home phone." Clearly, the 12 year-old felt $20 was too much payment for the website, so he chipped in on the classy speech-recognition part of your telephone system.
The one redeeming point of this could have been your customer service rep: she was almost able to answer my question: "what’s my account number?" Sadly, we got sidetracked with updating my contact information - do I have an email address? Do I have a phone number?
Yes, Cathy, I do have a phone number. Now that I’ve paid my bill, I’ll have a phone number for another 131 days.
Colin
Comments:
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You are not alone. I'm convinced that there is a rapidly swelling tidal wave of unhappy and insulted Rogers Customers who will sink that company by rushing to new wireless company if one is ever properly launched in Canada. It's ironic that the Rogers empire is far more insensitive, monolithic and overbearing than Bell Canada ever was in it's heyday. And we all thought it was a good idea that Rogers was allowed to compete with Bell.
Congraulations on your impending freedom. I continue to tug at the noose Rogers has tied around my neck, but I'm not sure I can hold my breath for another 2 years.
Congraulations on your impending freedom. I continue to tug at the noose Rogers has tied around my neck, but I'm not sure I can hold my breath for another 2 years.
# posted by 
: 1:13 PM
: 1:13 PM
shaw sold us the nfl sunday ticket and requisite digital cable box for about $200 ... only on opening day did we find out that service isn't even offered in northern BC. My advice is to complain "over and over again" like tim mcgraw and nelly. after our complaints we went on a good two to three month stretch with no cable bill. we do however travel 15 minutes every sunday to watch our desired programming. sigh.
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# posted by : 12:10 AM
: 12:10 AM << Home
