Friday, August 17, 2007
Customer service done right
- Better Bitters Brewery
Despite being a small microbrewery, Better Bitters (maker of the tasty Nickel Brook Green Apple Pilsner) was eager to give us a tour. Or rather, the owner, who was a very affable guy named John Romano, was eager. Despite being busy, John walked us through the process they used to create great beers and even included a sampling of how beer tastes at various stages in the production process. Consummate small business attention to the customer throughout -- we've since finished the six cases we picked up from him. I wonder if they have Nickel Brook in the States? ;)
- Feedjit
Feedjit is some new whiz bang web 2.0 thang. What kind of thang in particular is not important.
What is important is that after e-mailing the creator about a bug, I got a response confirming the existence of the bug and apologizing for it within 2 minutes. The bug was fixed within an hour. I received an email from the creator notifying me within an hour of that. Impressive!
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